Privacy Policy

1. How this website handles your information

• Your cart, clinic name and foil choices are kept in your own browser's localStorage so your order survives a page reload. Clearing your browser data removes them.
• When you check out, the details in the checkout form — clinic and contact details, delivery address, artwork notes — and your order are sent to our server and to Stripe to create your order and take payment.
• Card details are entered on Stripe's secure checkout page and go directly to Stripe. They never pass through our server.
• The site loads its typefaces from Google Fonts.

2. Who we are

YakChew supplies white-label yak chews to veterinary practices. We are the data controller for the information described here.

3. What we collect

Information you give us

• Practice details — clinic name, practice type, delivery address.
• Contact details — contact name, work email, phone number.
• Order details — sizes, case quantities, artwork notes, and the logo or name files you send us for the wrapper.
• Correspondence — emails and messages about proofs, production and delivery.

Information collected automatically

• Basic technical data such as IP address, browser type and pages visited, for security and to understand how the site is used.

We do not ask for, and do not want, information about individual animals, clients of your practice, or clinical records. Please do not send it to us.

4. Why we collect it

• To perform our contract with you — producing your artwork proof, making and shipping your order, invoicing, and support.
• Legitimate interests — keeping records of trade accounts, preventing fraud, improving the site, and contacting existing customers about reorders.
• Legal obligations — tax, accounting and customs records.
• Consent — marketing emails to practices that have not ordered, and showing your finished wrapper as an example of our work. You can withdraw consent at any time.

5. Payment data

Card payments are handled by Stripe. Card numbers are entered on a payment page hosted by Stripe and are sent directly to them; we never receive or store your full card number. We keep only the confirmation Stripe returns — a transaction reference and the amount.

Stripe processes that data as an independent controller under its own privacy policy.

6. Who we share it with

• Our manufacturer (The Mountain Pet Company, Nepal) — your clinic name, approved artwork and order quantities, so your batch can be produced and wrapped.
• Freight and customs agents — delivery address and contact details.
• Stripe — payment processing.
• Our service providers — hosting, email and accounting, under contract.
• Authorities — where we are legally required to.

We do not sell your information, and we do not share it with advertising networks.

7. How long we keep it

Order and invoice records are kept for as long as tax and accounting law requires (typically six to seven years). Artwork files are kept for the life of your trade account so reorders do not need re-proofing. Marketing contact details are kept until you unsubscribe. Website technical logs are kept for a short period only.

8. Cookies and local storage

This website sets no cookies of its own. It uses your browser's localStorage to remember your cart, clinic name and chosen foil colors on your device; that information is sent to us only when you check out. Stripe's checkout page sets its own strictly necessary cookies for payment and fraud prevention. We do not use analytics or advertising cookies.

Emails we send to veterinary practices about our products contain a small image and links that tell us whether the email was opened and which of its links were clicked. We use this only to decide whether to follow up, and keep it only as long as we keep your marketing contact details. Turning off images in your email program stops the open signal. Every such email has an unsubscribe link, and unsubscribing stops them for good.

9. International transfers

Producing your order involves sending your clinic name and artwork to our manufacturer in Nepal. Where information leaves your region we use appropriate safeguards, such as standard contractual clauses, and share only what production requires.

10. Your rights

Depending on where you are, you may have the right to access the information we hold about you, correct it, delete it, restrict or object to how we use it, receive it in a portable format, and withdraw consent. To exercise any of these, contact us at the address below. You may also complain to your local data protection authority.

11. Security

This site is served over HTTPS, with access to order data limited to staff who need it and payment handled entirely by Stripe. No system is perfectly secure, but we take reasonable technical and organizational measures appropriate to the data we hold.

12. Changes and contact

If we change this policy we will update the date at the top and, for significant changes, tell trade customers by email.

Privacy questions or requests: hello@himalayanyakchew.com.